I am a terrible liar. Always have been. It’s not that I can’t think of amazingly believable lies, it’s that I find it physically uncomfortable to deliver them. This is especially true if it’s someone I respect, but even to a total stranger, a total stranger who I know wants to be lied to, I have to tell the truth. Fortunately, I’m a lawyer, so I’m required to tell the truth as part of my job. Okay, stop laughing. Seriously, there’s little that physically disgusts most lawyers more than a member of the profession who will lie in court. I also can’t lie to my clients. They hate me for that. They sometimes fire me for that. For instance, my former client who was charged with DUI and told the arresting officer, by way of explaining his refusal to take a breath test, “I beat a DUI before and I’ll beat this one, too.” I told him the truth about our chances, and he fired me. But it’s better than losing my license if I promised him an acquittal (or dismissal– why not?) and he went into trial trusting me to take care of things.
My former job was a bad job for a bad liar: I was a recruiter. It’s basically sales, and I’m sorry, but people seem to need some softening around the edges of the truth when you’re in sales. Unfortunately, I couldn’t tell somebody what a great employer some company was if I knew nothing about the place. My colleague Martha, who’d been in “head-hunting” since the glory days of cold-calling in the seventies, was frustrated beyond belief by this. She took it as a sign of bad character that I would NOT lie to clients about their futures, as though I wanted to steal food from the mouths of her grandchildren.
Now that I think about it, my mother wouldn’t lie when she worked in sales, either, and it earned her a huge following. She sold high end women’s clothing, and if something was unflattering, she wouldn’t be mean, but she never lied about it. If she could tell they weren’t excited about a garment, she not only refused to pressure them to buy it, she gave them an easy out: “Well, I can see you’re not really jumping up and down about it.” They adored her. She had customers coming to her for years. Management, of course, was horrified every time they saw her in action, or would have been if she’d been naive enough to let them: she kept her mouth shut when they were around, listened like she cared during meetings about suggestive selling, and did her job as she saw fit. Finally, tired of any business in which she was the most scrupulous person, she left retail and started working at a library.
My little sister, Susan, has trouble lying, too. Unfortunately for her, she works in sales. Over the years, she’s found ways of succeeding in jobs where you generally have to lie, in spite of her inability to engage in it. When she worked at a dessert and martini bar, for instance, she often got asked about the signature drink, a raspberry and chocolate martini. It was nasty sweet, and she told them so: “People say it tastes like cough syrup, ma’am.” She found that people were generally grateful for the advice, but I think this is rare, and my friends in food service back me up.
A friend of mine used to wait tables at a high-end restaurant with veal on the menu. When he first started, one of his experienced colleagues noticed his efforts to find out the answers to all of the questions that customers asked, and quickly put an end to it. “You don’t have time for that. Don’t be afraid to bull-shit them. If somebody asks you about the veal, just say that it’s Montana free range.” Maybe you find this offensive, but I see the logic here. If you’re asking about it, that means that the menu doesn’t indicate where the veal comes from, and I’m sorry, but any restaurant that ordered free range veal from Montana would damn well tout that on the menu. Anyone who stopped to think about that would realize it, so it’s easy to rationalize that the customer just wants their veal rationalized.
I saw the same thing happen at Alon’s right before Thanksgiving. Alon’s is the bakery where I basically live, and they’re awesome, so naturally they were swamped right before the holiday. One woman in front of the pastry case was obsessing over the cakes she had to buy for an office party. She kept asking people near the case if they knew about carrot cake, and whether her office would like it. Everyone told her what you’d normally tell someone in this situation: their carrot cake is great; yeah, lots of people like carrot cake; yeah, theirs is great. She still wasn’t satisfied, and finally asked the employee behind the counter if carrot cake would be a good choice.
“I have to bring three cakes,” she explained, “and I just don’t know anything about cakes or baking, or anything like that. I’m an ob-gyn nurse, so I just don’t know anything about cakes.” I’d say that’s a non sequitor, except it’s more like an inconsistency. Every time I’ve been to a doctor’s or dentist’s office, half the staff is talking about where they’re going for lunch. Besides, she works with women all day long; how could she not even consider bringing chocolate? Seemed simple to me: get one chocolate, one carrot, and maybe one cheesecake or tiramisu. The counter guy knew at once that a simple solution was not what this woman wanted; she wanted reassurance about the random decision she’d already made. He listened to her carefully, nodded, and then, with a perfectly straight face, said “Well, carrot is the universal cake.” “Really?” she asked, while I tried not to snort. “Yes, the universal cake,” he repeated, as if defying the universe to cosmically contradict such an outrageous load of horse shit. The universe did not. And the customer bought the lie and the cake.
Now that I think about it, it seems like there are some situations when people want to hear a lie, and it’s pointless or mean to give them otherwise. I have minimal tolerance for this sort of thing, but I see when it has its uses, mainly when the situation is irrevocable (”It seems kind of short to me, but everybody at the salon said it looked good. What do you think?”) or when the issue is strictly one of taste and yours simply clashes with theirs, in which case, evasion can sometimes do the trick as well as a lie (”You seem so happy together!”).
I can think of several times when I’ve asked for lies in those situations. Oddly enough, this is one time I can’t call my mother, whose ability to tell tall tales is legendary. She simply doesn’t do it when it matters. But I can always get a nice distraction when she totally changes the subject. (”I’d rather hear about your trip to the beach!”) This is how I know that she thinks I’m making a mistake. I suppose in waiter-speak, that would be “The salmon is raised humanely!” which would result in a diner who knows that the calf was confined to a tiny pen and fed corporate slop, all for them. Such diners don’t enjoy their dinner, don’t tip well, and probably don’t come back.
So is the lie more about the person who wants to hear it, or the person who has to tell it? I have to admit that it’s easy for me to throw up professional ethics as the reason not to soften the edges of reality for my clients. And now that I’m required to tell these hard truths, I miss the days when I could give somebody a bout of blissful ignorance about the hideous reality of their haircut or the fact that some fabulous person really doesn’t care about them one way or another. I guess I can still do that, but it pales next to explaining the probation fees and license suspensions my clients are facing. I suppose that means that maybe I am a bad liar, but I’m not such a great truth-teller, either.